CITRIS™ is a feature-rich "ticket" generation and tracking system specifically designed for Web and Internet Service Providers as well as corporate Intranet web sites. Powerful, yet economical, CITRIS™ provides an effective and efficient system for initiating, tracking and resolving critical issues. Designed for flexible use in helpdesk, customer service and sales lead tracking applications, CITRIS™ uses a simple user friendly interface that can be customized to meet the needs of any web site.
CITRIS™ is web-based; your customers and users are not burdened with local hardware, programming, or SysAdmin and DBA personnel. If you can use a web browser you can use CITRIS™. It's that simple!
With CITRIS™, customers or employees can open, update, view and close tickets without personally contacting a technician or generating lengthy email correspondence, saving considerable time and resources for the company, employees and customers. All that is required is a connection to the Internet.
CITRIS™ is easy to configure and administer. Configuration permits customization to meet the needs of most Web based business applications via simple and familiar web forms. If you can use a web browser you can administer CITRIS™.
CITRIS™ is hosted remotely in an industrial strength mission critical raised floor environment including fault tolerant redundant T-3 Internet connections, 7x24 monitoring, powerful servers, diesel back-up generators and other important features so critical to today's on-line business requirements. Even when your WWW servers are down, your CITRIS™ ticketing system is up providing you and your customers with reliable communications when you need it most. Simply encourage your customers to bookmark the URL to your ticketing system and CITRIS™ handles the rest transparently!
It's easy to connect any web page to CITRIS™. Simply place the above logo and the appropriate URL on any web page to provide your customers with instant access to this exciting feature rich ticketing system. Of course, you can provide your own logo, button or text link as well.
Your CITRIS™ license is based upon the number of assignees. Assignees are the people within your organization who will be assigned tickets to resolve or track issues and not the number of customers or end-users utilizing the system. CITRIS™ allows you to service an unlimited number of customers at no extra charge!
